MANAGED IT SERVICES

With its Managed IT Services, 4iG makes the digital business process more predictable: we help our customers to increase availability and quality of their IT services and to improve operational effectiveness. We make the latest technologies and specialist expertise available for our clients, also as monthly subscriptions combining hardware, software, cloud, and operational services.

Our qualified experts and their key competencies, our compliance with international and national standards, the use of proven methodologies, and our services built on the market leading ServiceNow platform all guarantee our clients' satisfaction.
Our capability to automate processes and tasks continuously strengthens cost-effectiveness expected by our clients. In addition to the fulfilment of the expected SLA levels, accurate reports and analyses facilitate proactive service development.

OUR METHODOLOGIES, TOOLS

The high level of availability, suitable security level and customer satisfaction cannot be achieved only with a highly qualified team of engineers and quality tools. The primary criteria for an efficient and well-functioning service include the right operational and support processes as well as well-coordinated service management.

Our service managers’ most important task is to maintain such quality and value while creating services with the use of the available resources and capabilities. Such services provide comprehensive, reliable, safe, measurable, cost-effective, flexible and rapid resolutions, and last but not least assured SLAs. The necessary steps to perform these tasks: the customisation, introduction, control, reporting and optimisation of operational processes. Also, it is essential to implement effective resource management and keep the specified goals of service levels. A successful service is not possible without intensive, well-organised communication, which includes the constant distribution of information for the users and the continuous contact and communication with our clients' senior managers.

A significant element of the service is that the service provider (4iG) performs these service management tasks. Thus, there is no need for our client to mobilise and continuously train resources or take care of management tasks. Instead, it is enough for them to check compliance with the specified quality goals and take care of the refinement of the objectives taking into account the gradually changing needs.

WHY IS 4iG ⁣ THE   BEST   IT   OPERATION   PARTNER?

• 25 years of market experience
• Tailored to the needs of medium and large enterprises, and the public sector
• Experienced service manager colleagues
• ITIL methodology, ISO 20000-1 certified IT services
• Multi-cloud expertise: AWS, Azure and private cloud platforms
• The operation of Microsoft, VMware and open-source code systems
• 7x24 availability of SOC cybersecurity support.

QUALIFIED SERVICES

We provide our services according to the recommendation of ITIL consisting of the best industrial practices and ISO/IEC 20000-1:2019 service management system.

You can find more information about our up-to-date ISO certificates⁣ and other qualifications⁣ here.